All bookings here are made with Explore Adventures and the booking terms mentioned herein below constitutes the entire agreement between the customer and Company. By making a booking with us and/or depositing payments with us for any event or services you confirm having carefully read, understood and accepted the below mentioned ‘Terms of Services’.
Visitors on our website are kindly requested to fill the Registration Form with all necessary fields mentioned there and submit the same to be sent to the payment gateway. Upon receipt of the payment, you will be contacted via email and/or phone no. provided by you in the registration form. No registration is considered as ‘confirmed’ unless the payment is successfully completed.
For offline registration to any event, wherever available, you may fill out the registraion form and request offline payment. The bank account information may be received from our office via email, and you can make a payment directly to our account.
For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Explore Adventures. The information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale.
Your contact information is stored in our database and is only used to contact you during the course of your travel with us for sharing the status of your travel bookings with us and then after for announcement of our latest deals and news etc. We at Explore Adventures condemn the unauthorized reach and misuse and/or discloser of the personal information of the customer and we have strict guidelines and high security features to prevent the same.
DATA SECURITY INFORMATION
We have extensive firewall and high end security system to monitor the traffic and financial transaction on our website/s. Any suspicious email, traffic on website and/or financial transaction will be investigated to ensure there is no breach of policy and security. Our customer care executive or other staff may contact you to verify the transaction made by you. The secure connection between your browser and our system for financial transactions uses 128 bit Secure Sockets Layer (SSL) encryption. This is a well-respected technology developed by Netscape, Microsoft and RSA that is supported by most browsers.
SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Explore Adventures uses a 3rd party secure payment gateway provided by “Pay u” and the credit card details are ‘not stored’ with Explore Adventures, instead the information is securely stored and encrypted with Visa/MasterCard. The ‘online credit card payment gateway’ provided by us for our customers is fully PCI-DSS compliant and to transfer information between Explore Adventures and credit card bank we use a 128bit SSL certificate powered by Dialect . It simply means that when the customer makes the transaction using our online payment gateway on our website, these details are being securely stored within Dialect’s fully secure vaults to ensure your information cannot be used by malicious 3rd parties. Explore Adventures and/or its employees cannot view the credit card’s secure information as Dialect truncate your credit card details.
All cancellations must be intimated to our head office on phone followed by a written confirmation via email or fax. Telephonic cancellation will not be accepted as ‘cancelation request’. Cancellations for the independent/individual tour services should be made with a notice of not less than 7-15 days (According to Situation). The cancellation in case of group booking should be made at least 30 days prior to the date of commencement of the trip.
I) Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).
II) Refund of amount will initiate after deducting the applicable cancellation Charges and service charge and both will be settled within 7 to 10 days of the day of cancellation request approved by Amrous Travels.